Support
Something not working, or a question? Read the tips below or email us.
Contact
Email us and we’ll get back to you. Mention your car and iPhone model; that helps.
[email protected]If a measurement doesn’t work
- Tuno says “call mode” or I hear the sound from my phone
- Disconnect CarPlay (unplug the cable or turn off wireless CarPlay), connect via Bluetooth and choose Bluetooth audio as the source in your car.
- Too much background noise
- Park somewhere quiet, close all doors and windows, switch off the fan and stay outside the car until you hear the closing sound.
- The sound was too loud
- Turn the volume down two steps and repeat the round.
- Tuno can’t use the microphone
- Open Settings, tap Tuno and turn on Microphone.
Questions
Does it work with my car?
With almost every car that has tone controls for bass and treble, or bass, mid and treble, and Bluetooth audio. Equalizers with five or more bands will follow later.
Why Bluetooth and not CarPlay?
With CarPlay, an iPhone can’t play sound to the car and record with its own microphone at the same time. So you measure once via Bluetooth. Afterwards you can use CarPlay as usual; the settings in your car stay as they are.
Which iPhone do I need?
An iPhone with a recent version of iOS. Every iPhone microphone hears slightly differently; Tuno takes that into account.
Do I need to get out of the car?
Yes, during each measurement for about 20 seconds. Tuno counts down, tells you when to get out, and plays a sound when you can get back in.
What happens to my recordings?
Nothing leaves your phone. The test tones are analysed on your iPhone itself. Tuno has no account and no server.
Which languages?
English, Dutch, German and French. Tuno follows the language of your iPhone.